All prices in USD unless your store shows otherwise. Last updated: May 16, 2026.
1. Currency, tax & pricing
Bundles, VIP subscriptions, mystery boxes and custom top-ups are billed in U.S. Dollars (USD). Where required, prices shown at checkout include VAT/GST/sales tax (EU OSS, UK VAT, AU/NZ GST, ZA VAT, JP CT, IN GST, KR VAT); for US web sales, applicable state sales tax is added at checkout. Your bank may apply currency-conversion fees outside our control.
2. Virtual goods are final & non-transferable
Thumbs, gifts, mystery-box prizes, badges and VIP perks are a limited revocable licence with no monetary value. They are non-refundable once delivered, cannot be redeemed for cash by viewers, cannot be transferred between accounts, and have no resale value. This is subject to your mandatory consumer rights (see §4).
3. Mystery boxes & chance items — odds disclosure
Mystery boxes use a transparent prize-pool. The purchase screen and item detail show: each prize, its rarity tier, and its draw probability. Example: Common 70.00%, Rare 20.00%, Epic 8.00%, Legendary 1.90%, Mythic 0.10%. Odds are independent per draw; no pity timer is implied unless explicitly shown. Mystery boxes are not available to under-18s or to users in jurisdictions where paid randomised in-app items are restricted for minors (BE, NL — paid randomised items targeted at minors; AU/Victoria classification rules; KR Game Industry Promotion Act — odds publication mandatory; CN — odds publication mandatory). In CN, KR and DE all draws are logged for one year and available to you on request.
4. Statutory cancellation & refund rights
- EU/EEA (CRD 2011/83/EU + Digital Content Directive 2019/770): you normally have a 14-day right of withdrawal for distance contracts. By ticking the consent box at checkout you (a) expressly request immediate performance of digital content/services and (b) acknowledge that you lose the right of withdrawal once download/delivery starts. Faulty or non-conforming digital content is repaired, replaced or refunded under DCD Art. 14.
- UK (Consumer Rights Act 2015 + Consumer Contracts Regs 2013): the same waiver applies; CRA quality/fit-for-purpose rights are preserved.
- South Africa (CPA s.55–56): implied warranty of quality applies to digital goods for 6 months.
- South Korea (Act on Consumer Protection in E-Commerce, Art. 17(2)): 7-day right to withdraw a content purchase; lost when content is used unless the product was defective. Refunds available within 7 days of purchase if the content has not been consumed.
- Japan (Consumer Contract Act + Specified Commercial Transactions Act): refund for defective or misrepresented digital content; no statutory cooling-off for online digital sales.
- USA — IAP: refunds for purchases via Apple App Store or Google Play must be requested directly from Apple or Google per their store rules. We are not the merchant of record for those purchases.
- USA — Web: we comply with the FTC Restore Online Shoppers' Confidence Act (ROSCA), California Auto-Renewal Law (BPC §17602), and equivalent state laws.
- Australia (Australian Consumer Law): consumer guarantees apply and cannot be excluded; major failures entitle you to a refund.
- Brazil (CDC): 7-day right of regret from delivery for online digital purchases.
- China (Consumer Rights Protection Law): 7-day no-reason return for online purchases except for digital goods unsuitable for return — we will repair or replace defective digital items.
- India (CP Act 2019 + E-Commerce Rules 2020): refund of defective digital goods; grievance officer responds within 48 hours, resolves within 30 days.
5. VIP subscriptions & auto-renewal
VIP renews automatically until you cancel. Cancellation stops the next renewal; the current period continues to its end. No pro-rata refunds except where required by law. California, Colorado, Connecticut, Delaware, New York & Oregon: you can cancel online with the same number of clicks it took to subscribe — use Settings → Billing → Cancel VIP. Germany ("Kündigungsbutton" §312k BGB): a one-click cancellation button is provided in Settings → Billing. We send a renewal reminder 7 days before charge for annual plans and at sign-up for monthly plans (EU Modernisation Directive 2161/2019). Free trials convert to paid only after you have been notified.
6. Unauthorised charges, chargebacks & fraud
Email billing@thumber.app within 60 days (180 days for SCA-PSD2 EU users). We will investigate, refund verified fraud, and may freeze the account pending review. Filing a chargeback without first contacting us may result in account suspension.
7. Dormant accounts & virtual-currency expiry
Unused Thumbs may expire after 24 months of account inactivity, subject to applicable unclaimed-property / escheat laws. Promotional Thumbs expire 90 days after credit. We will notify you by email 30 days before expiry where we have your address.
8. Creator payouts
See the Withdraw page for the current rate, minimum thresholds and processing time. Payouts are subject to KYC/AML, tax forms (W-9/W-8BEN for USA, equivalent in IN/UK/EU), and applicable tax withholding.
9. How to request a refund
Email billing@thumber.app with your order ID, account email, and reason. EU consumers may use the EU ODR platform. We respond within 14 days and refund eligible amounts to the original payment method.